LIFETIME CARE CLUB & VETSDELIVER TERMS AND CONDITIONS
WHAT IS THE LIFETIME CARE CLUB & VETSDELIVER?
Prevention is better than cure! The Lifetime Care Club covers the main preventative health issues of your pet to ensure a long and happy life. VetsDeliver is a home delivery subscription service designed to make it easier to protect your pet from parasites. The Lifetime Care Club & VetsDeliver does not cover treatment for unexpected illnesses or accidents – you will need an insurance policy to be covered for these eventualities.
Please refer to the leaflet, which is attached to your application form, for more details of treatments and services that are included in the Lifetime Care Club plan you have chosen. If you have lost your leaflet, these can be found in our reception areas or on our website.
All adult subscriptions include delivery of parasiticides to your home via VetsDeliver for an extra £1 per month, you will collect your first VetsDeliver pack from the practice when you join. Subsequent VetsDeliver packages will be sent by post every quarter.
Due to rapid growth and the importance of accurate dosing, puppy and kitten home delivery is not available.
- Bravecto should be administered every 3 months on all Puppy and Adult Dog plans to treat fleas and ticks alongside Milprazon every month to treat worms. This is to ensure your dog receives the most comprehensive treatment available.
- Bravecto should be administered every 3 months on all Kitten and Cat plans to treat fleas and ticks alongside Milprazon every 3 months to treat worms. (Kittens have the option for monthly worming if required, recommended guidance is monthly up until 6 months of age and then every 3 months). This is to ensure your cat receives the most comprehensive treatment available. There is an option on the Kitten and Cat plans to have Broadline, Credelio or a Programme injection. Please note, that the Programme injection does not provide any tick cover.
Reminders may be sent out via text and post for when flea and worming is due, vaccinations and 6 monthly health checks.
Your responsibilities – you are responsible for following our vets’ and nurses’ guidance, and for ensuring you apply/administer your pet’s treatment to ensure they remain free of parasites.
Change of address notifications need to be made 10 working days before your next dose of treatment is due to be posted. This is so we can make the amendments with our supplier.
We will need to see your pet at regular intervals so that we can check their health and renew their prescription. We will send you a reminder nearer the time. Please book your pet’s health check as soon as you can, to ensure there are no unnecessary gaps in their protection against parasites.
The plans include 2 free health checks per year, one at the time of vaccinations and the other is set 6 months from your sign-up date.
All anal gland emptying and nail clipping, will be carried out by a nurse in the allocated appointments slots. If for any reason this appointment needs to be upgraded to a Vet, then a consultation fee will apply.
Urine kits will be supplied as requested when a health check is booked in. Cats will be supplied a packet of non-absorbent cat litter which has all the equipment to collect the urine sample and Dogs will be provided with a sample pot to bring to the appointment.
The Lifetime Care Club is not transferable to another pet. If your pet unfortunately dies during the 12 months contract, we will cancel the contract from the date of death.
We will tell you in advance, in writing, if there is to be a change in membership fees on your renewal date. We will always give you at least 30 days’ notice of any change in fees as a result of our annual review.
In between our annual fees review, your pet’s monthly fees may also change as your pet’s weight changes. A change in fees due to a change in weight will take effect as soon as is reasonably practical. This applies to both increases and decreases in weight.
RENEWING YOUR LIFETIME CARE CLUB
Puppy and Kitten plans will automatically renew onto the adult plan at the end of the 12 months. We will send out confirmation of the cost and details of what is included in the plan to you. Should you wish to not renew, you will need to notify us in writing, at least 10 days before the end of your contract.
All adult plans will automatically renew. As you pay by direct debit, we will send you a renewal notice showing the amount that will be collected for the next 12 months. Should you wish to not renew, you will need to notify us in writing at least 10 days before the end of your contract.
CANCELLING YOUR LIFETIME CARE CLUB DURING THE ANNUAL CONTRACT.
PLEASE NOTE – CANCELLATION OF THE LIFETIME CARE CLUB DURING THE ANNUAL CONTRACT WILL INCUR A FEE OF £12 (£10 + VAT) for each pet.
You may cancel the Lifetime Care Club plan by telephoning or writing to us at least 14 days prior to your next payment date. As you pay by Direct Debit, you must tell your bank to cancel the Direct Debit instruction. If your Direct Debit is returned unpaid by your bank or a Direct Debit instruction is cancelled and a new Direct Debit instruction is not set up immediately the Lifetime Care Club will be deemed to be cancelled.
If the Lifetime Care Club is cancelled during the annual contract, we will charge you for any goods received under the Lifetime Care Club, plus the cancellation fees. We will offset any payments you have already made towards the Lifetime Care Club.
Should the cancellation result in a balance owing to St Boniface Veterinary Clinic, an invoice will be sent to you and payment will become due immediately. No credit will be given if the cost of goods received is less than the amount paid by a Direct Debit at the time of cancellation.
HOW WE USE YOUR INFORMATION
We use Easy Direct Debits Limited to collect Direct Debits on our behalf, and your bank statements will show a payment to Easy Direct Debits on behalf of St Boniface Veterinary Clinic. For the avoidance of doubt, your agreement is with St Boniface Veterinary Clinic Ltd. Easy Direct Debits Limited merely provide support to the practice, which includes transferring your payments.
Easy Direct Debits Ltd and St Boniface Veterinary Clinic will hold and use your personal data (as defined by UK data protection laws) for the purpose of administering your preventative healthcare plan.
Both St Boniface Veterinary Clinic and Easy Direct Debits Ltd may record and monitor inbound and outbound telephone calls for training purposes. These calls may also be referred to in relation to any future queries.
We will take all reasonable precautions to ensure the security of your data. Your data will not be shared with anyone else unless there is a legal requirement for us to do so.
You have the right to see your personal data. If you have any queries about the data we hold, or how we use it, please write to either St Boniface Veterinary Clinic, Exeter Road, Crediton, Devon, EX17 3BN or Easy Direct Debits Limited, 99 Holdenhurst Road, Bournemouth BH8 8DY.
THE DIRECT DEBIT GUARANTEE
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, St Boniface Veterinary Clinic Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request St Boniface Veterinary Clinic Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit by St Boniface Veterinary Clinic Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay back when St Boniface Veterinary Clinic Ltd asks you to.
You can cancel the Direct Debit at any time, by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Easy Direct Debits Limited is a company registered in England and Wales with company number 09633942 whose registered office is at Ebenezer House, 5a Poole Road, Bournemouth, BH2 5QJ
St Boniface Veterinary Clinic Ltd is a limited company registered in England and Wales with company number 05516945 whose registered office is at Exeter Road, Crediton. Devon EX17 3BN