*This position has now been filled*
Reception Team Manager Vacancy
Are you ready to elevate your career? Due to our expanding administration and reception team, we have an exhilarating opportunity for a Reception Team Manager to spearhead our front-of-house operations. During this exciting period of growth for the practice, we are seeking a candidate who will play a pivotal role in the expansion to the team, working alongside the existing Admin Manager. You will lead a vibrant team, ensuring our bustling reception area runs seamlessly. We seek a proactive, enthusiastic individual with a flair for customer service, exceptional communication skills, and proven management experience.
What You'll Bring to the Table:
- Leadership Excellence: Inspire and guide your team to new heights.
- Multitasking Mastery: Juggle multiple responsibilities with grace and poise.
- Calm Under Pressure: Keep your cool in a fast-paced environment.
- Welcoming Presence: Maintain a friendly and professional demeanor at all times.
Why Join Us?
We believe in nurturing talent and fostering growth. Our commitment to helping our staff achieve their career aspirations is unwavering. This is a full-time role, 40 hours per week 8:30 AM - 5:30 PM, Monday – Friday. Flexibility for covering sickness and holidays is essential, which may include a Saturday.
Key Accountabilities:
Team Leadership: Provide strong leadership and management of the team.
Coordination: Organise rotas and coordinate the reception team.
1-on-1 Meetings: Conduct monthly individual meetings with team members.
Customer Service: Ensure every client experiences high-quality service.
Recruitment & Training: Manage the hiring and training of new staff.
Hands-On Duties: Welcome and assist clients, handle inquiries, process payments, and liaise with vets as needed.
Feedback Management: Address client and staff feedback appropriately and sensitively.
Collaboration: Build strong relationships with the clinical team and management for cohesive operations.
Reporting: Compile monthly reports for the Senior Management Team.
Team Meetings: Lead team meetings biweekly.
Appraisals: Conduct yearly appraisals.
Skills and Experience:
Previous management experience is desirable. Salary is dependent on experience.
About Us:
We are a friendly, independent mixed practice which has evolved over 75 years. Our large team of vets is dedicated to providing top-tier care with professionalism and approachability. We stay abreast of the latest clinical treatments and celebrate the successes of our employees.
Staff Testimonials:
Donna, Small Animal & Equine Manager: "I started 13 years ago as a receptionist when it was a team of 8. I've watched it grow into the amazing practice it is today. The support and encouragement for training & CPD are outstanding. We have a wonderful team, and I wouldn't want to work anywhere else!"
Abby, Registered Veterinary Nurse: "St Boniface Vets is a fantastic place to work. The team is incredibly supportive and encouraging. We always strive to offer the best service and care for all pets."
Tilly, Veterinary Surgeon: "Joining as a recently qualified vet, I was welcomed into such a friendly and supportive team. There are ample opportunities for career progression through CPD courses like the XL Vets New Graduate Programme. I've made genuine friendships here and working together to achieve great outcomes for our patients is incredibly fulfilling."
Job Details:
Type: Full-time, Permanent
Pay: £29,500 - £31,000 per year
Schedule: Monday to Friday, Saturday cover when required
Remote Work: No
Application Deadline: Wednesday 11th September
Embark on an exciting journey with us! Apply now and become a key player in our dedicated team.